Privacy Policy
Your privacy is our priority. Learn how we protect your personal health information.
Effective Date: September 21, 2025 | Last Updated: September 2025
Quick Summary for Easy Understanding
At Clinic 1 Medical, we keep your health information private and safe. We only use your information to help take care of you, and we never share it with anyone unless the law says we have to, or you tell us it's okay. This policy explains everything in simple terms that anyone can understand.
Clinic 1 Medical, located at Royal Centre, 16644-71 St NW, Edmonton, Alberta T5Z 0N5, is committed to protecting your privacy. This policy explains in simple terms how we collect, use, and protect your personal information when you visit our clinic or use our services.
Our Promise: We follow all Canadian privacy laws, including the Personal Information Protection Act (PIPA) of Alberta and the Personal Health Information Act (HIA).
Personal Information We Collect:
Basic Information
- • Your name, date of birth, and gender
- • Your address, phone number, and email
- • Your Alberta Health Care number
- • Emergency contact information
Health Information
- • Your medical history and current health conditions
- • Medications you're taking
- • Test results and x-rays
- • Notes from your doctor visits
- • Allergies and immunization records
Administrative Information
- • Insurance information for billing
- • Appointment dates and times
- • Payment records
- • Communication preferences
Remember: We only collect information that helps us take better care of you. We never collect information we don't need.
We use your information only for important reasons related to your healthcare:
To Provide Medical Care
Your doctors and nurses use your health information to diagnose illnesses, plan treatments, and keep track of your health over time.
To Book and Manage Appointments
We use your contact information to schedule appointments, send reminders, and let you know about any changes.
To Send Test Results
When your lab tests or x-rays are ready, we use your contact information to share the results with you safely.
To Handle Billing
We use your insurance information to bill for services and process payments properly.
To Improve Our Services
We look at overall patterns (without identifying individuals) to make our clinic better for everyone.
To Meet Legal Requirements
Sometimes the law requires us to keep certain records or share information with health authorities.
We are very careful about who we share your information with. We only share when:
With Your Permission
We share your information with other doctors, specialists, or family members only when you tell us it's okay.
For Your Healthcare
We may share with pharmacies to fill prescriptions, laboratories for tests, or specialists when we refer you.
When Required by Law
Sometimes the law says we must share information, like reporting certain diseases to Alberta Health Services or responding to court orders.
In Emergencies
If you have a medical emergency and can't speak for yourself, we may share information to save your life.
We work hard to keep your information safe and secure:
Physical Security
- • Locked filing cabinets for paper records
- • Secure areas only staff can enter
- • Alarm systems after hours
- • Proper disposal of documents (shredding)
Digital Security
- • Password-protected computers
- • Encrypted electronic files
- • Secure networks with firewalls
- • Regular security updates
Staff Training
- • All staff sign confidentiality agreements
- • Regular privacy training
- • Access only to needed information
- • Clear privacy procedures
Administrative Safeguards
- • Regular privacy audits
- • Incident response procedures
- • Minimum necessary rule
- • Partner agreements for protection
You have important rights about your personal health information:
Right to See Your Records
You can ask to see your medical records anytime. We'll show them to you or give you copies.
How to use this right: Submit a written request at our front desk or call us at 780-761-2430
Right to Fix Mistakes
If you find something wrong in your records, you can ask us to correct it.
How to use this right: Tell us what needs to be fixed and provide any supporting documents
Right to Know Who Saw Your Information
You can ask for a list of who we've shared your information with.
How to use this right: Request an 'accounting of disclosures' in writing
Right to Limit Sharing
You can ask us not to share certain information, though we may need to share some things by law.
How to use this right: Discuss your preferences with your doctor or our privacy officer
Right to Choose Communication Methods
You can tell us how you want us to contact you (phone, email, mail).
How to use this right: Update your communication preferences at the front desk
Right to File a Complaint
If you think we haven't protected your privacy, you can file a complaint.
How to use this right: Contact our Privacy Officer or the Office of the Information and Privacy Commissioner of Alberta
For Patients Under 18
If you're under 18, your parents or guardians usually have access to your health information. However, in Alberta, mature minors (those who understand their treatment) may have privacy rights. Talk to your doctor if you have questions.
Online and Electronic Communications
When you email or text us, remember that these aren't always secure. We recommend:
- • Not sending sensitive health details by regular email
- • Using our secure patient portal when available
- • Calling for urgent matters: 780-761-2430
- • Being careful with health information on social media
After-Hours and Emergency Situations
In emergencies, protecting life and health comes first. We may share information without consent if needed to provide emergency care. For non-emergencies after hours, call Health Link at 811.
If you have any questions about this privacy policy or how we handle your information, please don't hesitate to contact us. We're here to help!
Privacy Officer
Monday - Friday: 9:00 AM - 5:00 PM
Closed Weekends and Holidays
Clinic 1 Medical
Royal Centre, 16644-71 St NW
Edmonton, AB T5Z 0N5
Fax: 780-473-3330
External Privacy Resources
If you have concerns that we haven't addressed, you can also contact:
Phone: 1-888-878-4044
Website: www.oipc.ab.ca
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
- • We'll post the new policy on our website
- • We'll update the “Last Updated” date at the top
- • For major changes, we'll post a notice in our clinic
- • You can always ask for a printed copy of the current policy
Thank you for trusting Clinic 1 Medical with your healthcare. Your privacy and trust are essential to us, and we're committed to protecting your personal information while providing you with the best possible medical care.