Terms of Service
Understanding our agreement for providing healthcare services to you and your family
Effective Date: September 21, 2025 | Last Updated: September 2025
Simple Summary
These terms explain how our medical clinic works. Think of it like a friendly agreement between you and us. We promise to take good care of you, and you promise to work with us as a partner in your health. We'll explain everything in simple words that anyone can understand - no confusing legal language!
Thank you for choosing Clinic 1 Medical for your healthcare needs. We're located at Royal Centre, 16644-71 St NW, Edmonton, Alberta T5Z 0N5. Our doctors, Dr. Deji Ogundiya and Dr. Collington Akpede, along with our entire team, are committed to providing you with excellent medical care.
What These Terms Mean: When you come to our clinic or use our services, you're agreeing to these terms. Don't worry - they're designed to protect both you and us, and ensure everyone gets the best possible care.
What We Provide
Clinic 1 Medical is a family medicine practice. This means we provide:
Regular Healthcare
- • Check-ups and physical exams
- • Treatment for common illnesses
- • Managing ongoing health conditions
- • Preventive care and health screening
Special Services
- • Vaccinations and immunizations
- • Minor procedures
- • Mental health support
- • Referrals to specialists when needed
What We Don't Provide
We're not an emergency room. If you have a life-threatening emergency, call 911 or go to the nearest hospital emergency department immediately. For urgent but non-emergency issues after hours, call Health Link at 811.
Good to Know: We follow all guidelines from Alberta Health Services and the College of Physicians & Surgeons of Alberta to ensure you receive safe, high-quality care.
Making Appointments
You can book appointments by:
- Calling us at 780-761-2430 during office hours
- Texting us at 587-926-7747
- Visiting our clinic in person
Our Office Hours
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday & Sunday: Closed
- Holidays: Closed
Important Appointment Rules
Please Arrive on Time
Try to arrive 10 minutes early for paperwork. If you're more than 15 minutes late, we might need to reschedule.
24-Hour Cancellation Notice
If you can't make your appointment, please let us know at least 24 hours ahead so someone else can use that time.
No-Show Policy
If you miss appointments without telling us, we may need to charge a fee or limit future bookings.
One Issue Per Visit
Regular appointments are usually for one main health concern. If you have multiple issues, please let us know when booking so we can schedule enough time.
Good healthcare is a team effort! Here's how you can help us help you:
Be Honest and Complete
- • Tell us about all your symptoms, even if they seem embarrassing
- • Share your complete medical history
- • Tell us about all medications and supplements you take
- • Let us know about allergies or bad reactions to medicines
Follow Medical Advice
- • Take medications as prescribed
- • Follow treatment plans we agree on together
- • Complete recommended tests and follow-ups
- • Ask questions if you don't understand something
Be Respectful
- • Treat our staff and other patients with kindness
- • Respect our clinic's property and equipment
- • Keep your voice down in waiting areas
- • Turn off or silence your phone during appointments
Keep Information Updated
- • Tell us if your address or phone number changes
- • Update your Alberta Health Care card when renewed
- • Inform us about changes in insurance coverage
- • Let us know about new health conditions or medications
Unacceptable Behavior
We have zero tolerance for violence, threats, harassment, or abuse toward our staff or other patients. Such behavior may result in immediate dismissal from our practice and could be reported to authorities.
When you choose Clinic 1 Medical, here's what we promise:
Quality Medical Care
We'll provide professional, evidence-based medical care following current best practices and guidelines.
Respect and Dignity
We'll treat you with respect, maintain your dignity, and never discriminate based on race, religion, gender, age, or any other factor.
Privacy and Confidentiality
We'll keep your health information private and only share it according to our privacy policy and the law.
Clear Communication
We'll explain your health conditions and treatment options in words you can understand, and answer your questions.
Timely Service
We'll do our best to see you on time and minimize waiting. If delays occur, we'll keep you informed.
Safe Environment
We'll maintain a clean, safe clinic environment and follow all health and safety protocols.
Services Covered by Alberta Health Care
Most medical services are covered by your Alberta Health Care Insurance Plan (AHCIP), including:
- • Doctor visits and consultations
- • Most medical examinations
- • Treatment for illnesses and injuries
- • Many diagnostic tests ordered by your doctor
Important: You must have a valid Alberta Health Care card for coverage.
Services That May Have Fees
Some services are not covered by Alberta Health Care and require payment:
- • Medical notes for work/school
- • Forms for insurance/employment
- • Driver's medical exams
- • Copies of medical records
- • Missed appointments (no-shows)
* We'll always tell you the cost before providing these services.
Payment Methods
We accept the following payment methods for uninsured services:
Cash
Debit Card
Credit Card
e-Transfer
Note: Payment is expected at the time of service unless other arrangements are made.
Your Medical Records
Your medical records contain important information about your health. Here's what you need to know:
- You have the right to see your medical records
- You can request copies (fees may apply)
- Records are kept secure and confidential
- We keep records for at least 10 years as required by law
Transferring Records
If you move or change doctors, we can transfer your records. You'll need to sign a consent form, and there may be a fee for copying and sending records. We'll keep a copy for our files as required by law.
When we prescribe medications, here are the important rules:
Prescription Refills
Please request refills during appointments or with 48 hours notice. Don't wait until you're completely out of medication.
Controlled Substances
Some medications (like pain medicines) have special rules. We follow strict guidelines and may require regular appointments.
Lost Prescriptions
If you lose a prescription, especially for controlled substances, you must report it. Replacement fees may apply.
Generic Medications
We may prescribe generic versions to save you money. They work the same as brand names. Tell us if you need a specific brand.
Medication Reviews
We regularly review your medications to ensure they're still right for you. Bring all your medications to appointments.
Sometimes, the relationship between a patient and clinic needs to end. This is rare, but it's important to understand when and how this might happen:
You Can Leave Anytime
You're always free to choose a different doctor or clinic. Just let us know so we can transfer your records if needed.
When We Might End Services
We may need to end our services if:
- • You're violent, threatening, or abusive to staff or patients
- • You repeatedly miss appointments without notice
- • You forge prescriptions or sell medications
- • You move outside our service area
How It Works
If we must end services, we'll give you written notice (usually 30 days) and help you find another doctor. We'll continue emergency care during this time if needed.
We want you to be happy with your care. If something isn't right, please tell us so we can fix it:
Step 1: Talk to Us First
Most problems can be solved by talking. You can:
- • Speak with your doctor directly
- • Talk to our clinic manager
- • Call us at 780-761-2430
- • Write a letter to our clinic address
Our Promise: We take all complaints seriously and will never treat you differently for raising concerns. Your feedback helps us improve!
By receiving services at Clinic 1 Medical, you're agreeing that:
You've read and understood these terms (or had them explained to you)
You agree to work with us as a partner in your healthcare
You'll provide accurate information about your health
You understand that medicine isn't perfect and results can't be guaranteed
You'll follow the rules and policies of our clinic
You agree to pay for services not covered by Alberta Health Care
Special Consent Situations
Some procedures or treatments need special written consent. We'll always explain these to you and answer your questions before asking you to sign anything.
Governing Law
These terms are governed by the laws of Alberta, Canada. Any disputes will be handled in Alberta courts.
Limitation of Liability
While we provide professional medical care following best practices, medicine involves uncertainties. We cannot guarantee specific outcomes. Our liability is limited to what's allowed under Alberta law and our professional insurance.
No Warranties
Medical treatment is provided “as is” based on current medical knowledge. We don't guarantee that treatment will cure or improve any condition, though we'll always do our best.
Professional Standards
Our doctors are licensed by the College of Physicians & Surgeons of Alberta and follow all professional standards and ethical guidelines.
If you have any questions about these terms or need clarification, please contact us:
Clinic 1 Medical
Royal Centre
16644-71 St NW
Edmonton, AB T5Z 0N5
Office Hours: Monday - Friday, 9:00 AM - 5:00 PM
Closed Weekends and Statutory Holidays
Thank you for choosing Clinic 1 Medical. We look forward to being your healthcare partner and helping you and your family stay healthy!
We may update these terms from time to time to reflect changes in our services, laws, or clinic policies. When we make changes:
- We'll post the updated terms on our website
- We'll update the “Last Updated” date at the top
- For major changes, we'll post notices in our clinic
- Continued use of our services means you accept the new terms
Your Rights: If you don't agree with changes to our terms, you can choose to find another healthcare provider. We'll help transfer your records as needed.